Shipping Policy
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 3 business days. We will contact you for some reason if there are any delays.
3. Shipment Locations
Milc. Lactation ships domestically. If you have a question about domestic deliveries, please contact us at hello@milclactation.com.au.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
4.1 Express Shipping
The order will arrive within 5 business days.
Please note:
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Business day means Monday to Friday, except holidays.
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Orders are not shipped or delivered on weekends or public holidays.
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Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
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Products may be delivered in separate shipments.
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We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
Milc. lactation aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at hello@milclactation.com.au including your order number and a photo and description of the damage.
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Milc. lactation politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@milclactation.com.au to report missing or lost packages.
8. Questions
If you have any questions about the delivery and shipment of your order, please contact us at hello@milclacation.com.au.